Firefox Outlook Sorry We Can t Get That Information Right Now Please Try Again Later

This commodity is for Outlook.com. If yous're using Outlook for Windows, encounter Fixes or workarounds for contempo bug in Outlook for Windows.

If you lot're having bug accessing Outlook.com, you can encounter the condition of Microsoft Office Online Services at the Service Health portal.

If you lot're having problems sending or receiving email, read how to Fix Outlook.com e-mail sync problems.

Terminal updated: 10 November 2021

Outlook.com bug affecting email messages, attachments, and features

Last updated: 25 October 2021

ISSUE

We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars.

Condition: FIXED

The Outlook.com team has confirmed that this effect has been fixed.

Note:We want to re-assert that Outlook has no plans to deprecate its support for .ics/ical calendars, holidays or professional person sports squad schedules. Nosotros know that the ability to add together calendars to view all events is an important scenario for our customers.

Last updated: 7 December 2020

ISSUE

If you access your Outlook.com account through the iOS Post app, y'all may be repeatedly asked to enter your username and password.

Status: WORKAROUND

We recommend using the Outlook for iOS app instead.

Get the app

Last updated: x Nov 2020

ISSUE

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

STATUS: INVESTIGATING

The Outlook Team is investigating the issue for a set up.  We will update this article as soon as we have more than information on a fix.

In the concurrently, if the emails being reverted are coming from connected accounts you may be able to become to the Inbox of the originating account and delete the e-mail to workaround the upshot.  For example, if you have a Gmail connected business relationship, get to Gmail.com and delete the email from at that place.

Last updated: 7 September 2020

Result

A contempo change to the Family unit Calendar as well removed some functionality that immune the agenda to be viewed every bit a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app every bit well as some third party apps.

WORKAROUND

None of the events or data was lost in the motility to the new calendar. The Family group calendar at present appears in the Outlook.com groups area in the left nav on Outlook web and in the groups surface area of the Outlook mobile app. It is also added to your favorites automatically.

Learn more about using the Family Calendar in Outlook.com.

Some customers may come across a News binder. This is a limited experiment for a sample of customers. Although it's non possible at the moment to turn the feature off entirely, yous can choose to remove information technology from your favorites list by correct clicking the folder and selecting Remove from Favorites.

Last updated: 12 May 2020

Consequence

Some users may non be able to encounter the left binder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Articulate your browser cache. Learn how to do that for Edge, Chrome, Firefox or Safari.

3. Shut all browser tabs and windows.

4. Sign in again at www.outlook.com.

Tips:When viewing on a small screen, you may all the same need to:

1. Maximize your browser window, or scroll left to view the folder list.

2. Aggrandize the folder pane merely when y'all need it. Select the three line icon in the left side bar to bear witness or hide folders.

3. Open up your layout settings and select Hide reading pane then Save. This volition give the screen more space to evidence the folders.

ISSUE

We are aware that some users may not be able to get back up in the Outlook.com Help pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, choose Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Forestall cross-site tracking.

3. UncheckAlways allow cookies: Block all cookies.

For more than information, read Apple tree'south guide to Manage cookies and website data in Safari on Mac.

ISSUE

We are aware that some users may not be able to receive email from Gmail accounts. We are investigating a possible problem.

WORKAROUND

Check that you accept not accidentally blocked the Gmail domain when blocking one Gmail user.

1. Open your Blocked Senders listing.

2. If Gmail.com is in the list, select the next to the entry and printing Save.

Outcome

Some users may not exist able to empty their Deleted Items folder.

SOLUTIONS

• If you have deleted a lot of email, it may take some time for those items to move to or exist deleted from the Deleted Items binder - leave the browser window open while the deleting takes identify.

• If the email however fails to delete properly, select a smaller batch to delete.

• If deleted email comes back, it could be because y'all accept deleted a lot of email recently. Please try again later.

ISSUE

Some customers may non be able to see their Profile, Account or Sign Out options when selecting their movie on the peak toolbar.

WORKAROUNDS

Some Firefox users may exist able to solve the trouble past immigration cookies and site data. Learn how.

If not, you can access your Microsoft business relationship Profile at https://business relationship.microsoft.com/profile/.

Y'all can see all other aspects of your Microsoft Account at https://business relationship.microsoft.com/.

You tin can also Sign out manually and so close all browser windows.

Upshot

Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com business relationship.

RECOMMENDED ACTION

1. Please sign out of Outlook.com and close all browser windows.

2. Sign in to starting time using your new email address/alias.

Effect

Customers using the contact support buttons at the human foot of the support pages, or the "email us" links in back up Virtual Amanuensis, are unable to open the Help Pane.

RECOMMENDED Action

1. Sign in to get Outlook.com back up.

2. Select the ? at the top of the Outlook.com window. Once you lot have signed in and have a browser window open, then the links will work.

3. Learn more about how to contact back up when using the Help Pane.

Blocking someone doesn't stop their e-mail from coming to your mailbox, but it does automatically motion the message to your Junk Email folder where you can review information technology (in example it was blocked in fault).

Learn more about Receiving email from blocked senders in Outlook.com.

Consequence

Some browsers volition have problems loading emails, time-out or run very slowly if ad and pop-up blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Use Microsoft Edge or another spider web browser.

2. Exclude Outlook.com from the AdBlock settings. At the tiptop correct corner of Google Chrome, select AdBlock and so select Don't run on pages on this domain. Refresh your browser to load Outlook.com again.

3. Remove the problematic ad-blockers by managing extensions in Microsoft Edge, Internet Explorer, Firefox, Chrome. or Safari.

ISSUE

Certain add-ons in the Firefox browser may prevent your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to learn how to Disable or remove Add-ons.

ISSUE

If y'all are having bug sending email, this might be due to validation issues with your Microsoft Business relationship.

WORKAROUND

1. Go to https://account.live.com/reputationcheck to validate your Microsoft Account.

2. Ensure your Microsoft Account profile is up-to-date and complete. Make sure y'all accept the Terms Of Use, if requested.

If y'all're even so unable to send or receive email, read how to Fix Outlook.com email sync issues.

Outlook issues afterwards connecting Outlook to Outlook.com

ISSUE

Subsequently calculation an email business relationship to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may experience the following:

• Your email account name shows upwardly asoutlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

• Recipients will also receive the electronic mail from the sender with theoutlook_[long serial of letters and numbers]@outlook.com format.

• When recipients respond to the email, the email bounces and you may receive the message "Undeliverable message when you send Internet mail in Outlook."

This issue can occur when y'all register a tertiary party email address (e.g., an email address that is non Outlook.com or Hotmail.com) for your Microsoft Account and don't use Outlook.com for sending and receiving email.

If you typically use an Outlook.com account for email, this issue tin can occur if there are multiple aliases on the account and the 3^rd party email address is the main alias. Please see the ALTERNATIVE WORKAROUND section below.

WORKAROUND

Ready your account manually every bit an IMAP or Pop business relationship in Outlook.

1. Close Outlook

2. Apply Windows Cardinal + R and then blazon "outlook /profiles" (omitting the quotes) in the Run window and striking "OK" Note: In that location is a space betwixt outlook and the forward slash (/)

3. In the launched "Cull Profile" box, select Options > New

4. Type a new, unique profile name and select OK

5. CullAdvanced options >Let me prepare my account manually.

6. Enter your account password, and so cullConnect.

7. If setup fails, selectChange Account Settings. Update the business relationship data with the 1 you received from your email provider or from the Popular and IMAP server proper noun reference topic. Cull Connect then then select Done.

8. In the Choose Contour window, select Set every bit default profile and select OK.

Alternative WORKAROUND

Switch your alias to an Outlook.com or Hotmail.com account.

Notation: If yous practise non have some other alias, select the link on the page to create one. Choose Add together email and a new allonym and then choose the optionCreate a new email address and add information technology equally an allonym.

1. Become to https://business relationship.alive.com/names/Manage and sign in to your Outlook.com account.

2. Set your Outlook.com email every bit the primary allonym.

3. In Outlook for Windows, remove and re-add the account. Come across the steps in this commodity: Add your Outlook.com account in Outlook for Windows

Terminal updated: February 8, 2017

Result

If Outlook is connected to a primary Outlook.com account that is also continued to other secondary non-Microsoft accounts (such every bit Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to cull the other secondary connected business relationship equally the "From" sending business relationship.

If yous manually type in the secondary connected business relationship email address in the "From" field, the email is sent as "On behalf of" your principal Outlook.com account.

Condition: WORKAROUND

Outlook supports sending from a secondary connected business relationship for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-political party domains.

The Outlook squad is listening to your feedback and investigating calculation this functionality to future updates. To learn more than about how to provide feedback, see How practice I give feedback on Microsoft Office. In the meantime, please utilise the following workaround:

WORKAROUND

Y'all can as well add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as boosted accounts in the Outlook profile.

1. In Outlook, choose the File tab.

   

2. Nether Account Information, choose Add Account.

   

3. On the Auto Account Setup folio, enter your name, email address, and countersign, and then cull Next.

   Annotation:If you lot receive an fault message after choosing Next, double check your email address and countersign. If both are right, see the side by side section.

4. Choose Finish.

For more than data, please run into Outlook email setup.

Last updated: May two, 2017

Currently, you tin't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. Nosotros're working to make it possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared agenda, go online to your own Outlook.com calendar, open Calendar for Windows x, or use a mobile device. Read how to Add together your Outlook.com account to some other mail service app.

Last updated: May 2, 2017

ISSUE

When yous effort to have a shared Outlook.com calendar using your Microsoft 365 for business account in Outlook 2016, you lot might receive the "Something went wrong" mistake or your sign-in might neglect.

Status: WORKAROUND

To access the agenda shared with your Microsoft 365 for business organisation business relationship, yous'll need to accept the invitation from Outlook on the web, iOS, or Android. If you lot've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent y'all the invitation will need to remove your permissions and then transport a new invitation.

Still demand aid?

	To get support in Outlook.com, click hither or select  on the menu bar and enter your query. If the cocky-help doesn't solve your problem, curl downwardly to Withal need help? and select Yes. To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here.
	For other help with your Microsoft account and subscriptions, visit Account & Billing Help.
	To get aid and troubleshoot other Microsoft products and services, enter your problem here.
	Post questions, follow discussions and share your knowledge in the Outlook.com Community.

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-on-outlook-com-8c95d913-d96b-4065-9171-e1fa44b03ff5

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